KPD Takes Preventive Measures to Help Protect the Community

In our ongoing efforts to perform our essential functions to protect and serve the public, we will be taking several proactive measures to keep our officers, staff and the community safe starting March 20, 2020 until further notice.

Our number one goal and priority is to respond as quickly as possible to life-threatening emergencies, but we want to limit face to face contact as much as possible in accordance to CDC guidelines.  Officers will continue to respond in-person to calls where there is a life safety issue or if it is a call that cannot be taken by phone due to the nature of the call.

Given the current situation with COVID-19 and the recommendations from the CDC, we are taking the following steps:

• For emergencies continue to utilize 9-1-1. For non-emergency, (254) 501-8800. This will free up officers to focus on emergency calls for service.
• When possible, and there is not a life-safety issue, officers and/or a staff member will be available to take reports over the telephone. This will reduce the possible transmission of the virus to the public or our officers, as carriers may not even know they have the virus and are inadvertently transmitting it.
• Temporarily suspending non-essential services such as fingerprinting and background checks. Taxi, Peddler and Towing Permits will be by appointment only by calling (254) 501-8940.
• Limiting access to the main lobby and jail visitor’s area.
• Temporarily suspending our presence at community engagement events.
• Increasing the cleaning schedule of our work spaces to protect to protect the public and our staff.

We are asking for the public’s help to follow these recommendations for customer service:

• All victims who need to file a non-life threatening crime report to call our non-emergency line at (254) 501-8800.
• To request a “press copy” of your filed report, you can email the Records Office at kpdrecords@killeentexas.gov. Please include your name, a contact number and a brief statement in your email.
• To request an appointment for permits by calling the Records Office at (254) 501-8940 during normal operating hours of 9:00 a.m. to 4:00 p.m.
• To purchase crash reports online by visiting this link: https://policereports.lexisnexis.com/
• To file a complaint, email the Internal Affairs Unit at kpdia@killeentexas.gov
• For jail access, bail bonds companies, attorneys and families can contact (254) 200-7908 for information about an inmate.
• For custodial exchanges and Safe Exchange Zone transactions can be made outside the front main entrance of the headquarters.
• The Evidence Property Unit will be available by appointment only at (254) 501-8918.

“We are committed to taking appropriate actions to protect the safety and the health of our community,” said Chief Charles Kimble.  “We want to thank the public for their patience during this difficult time and to continue to follow all CDC guidelines”.

Ofelia Miramontez
Public Affairs
Killeen Police Department